Privacy Policy

Last updated: January 2024

fell-yard ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Submit an enquiry through our contact form
• Request a consultation or quote
• Subscribe to our communications
• Engage our consulting services

This information may include:

• Name and job title
• Company name and address
• Email address
• Details of your energy requirements or project

Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website address
• Device and operating system information

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Prepare quotations and proposals
• Deliver our consulting services effectively
• Send relevant communications about our services
• Improve our website and service offerings
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Processing necessary to perform services you have requested
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given specific consent for particular processing activities
• Legal obligation: Processing required to comply with applicable laws

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist with our business operations
• Professional advisers including lawyers and accountants
• Regulatory bodies when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typical retention periods are:

• Enquiry data: 2 years from last contact
• Client project data: 7 years from project completion
• Website analytics: 26 months

Your Rights

Under data protection legislation, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

fell-yard
47 Brunswick Street
Liverpool, L2 0PJ
United Kingdom
Email: [email protected]